Privacy Policy

Boilerhut Ltd is Committed to Protecting, Safeguarding and Respecting your Privacy.

We are committed to doing the right thing when it comes to how we collect, use and protect your personal data.  That’s why we have developed this Privacy Notice which:

  • Sets out the types of personal data that we collect
  • Explains how and why we collect and use your personal data
  • Explains when and why we will share your personal data with any other organisations
  • Explains the rights and choices you have when it comes to your personal data
  • Explains when your data will be used for any marketing purpose
  • Explains where we store your personal data

This policy (together with our terms of use and any other documents referred to it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

As of the 25th May 2018, legislation governing the handling of personal data changes and the EU’s General Data Protection Regulations (GDPR) replaces the Data Protection Act 1998.

This policy applies to our website and internal data that we hold. If you leave our website via link or otherwise, you will be subject to the policy of that website provider.  We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.

Information we use and where we get it from

When you buy a product or service through us, we’ll collect some of your personal details to ensure we have everything we need for us to provide installation of boiler services (from quotes to invoice and completion), boiler care plans, service and repairs.  Most of your information will have been provided by you or created through your use of our products and services.  We also collect information from third party representatives, who you have already given permission for your information to be provided to us (such as lead providers).  We will only use this information for administering your contract and to support the delivery of the service or products you have asked for.

Examples of some of the information we usually collect are:

  • Name
  • Address
  • Telephone Number
  • Email Address
  • Date of birth (For energy Grants)
  • Benefit details (For Energy Grants)
  • Payment details i.e. Debit/Credit Card
  • Details of any additional authorised parties who can manage your requirements on your behalf
  • Property details, to also include photographs of the property externally and internally. For example – Property type, construction, existing boiler system including radiators, roof type, flue location and bathrooms.
  • Ownership confirmation or landlord details for correspondence.
  • IP address for your device (if visiting our website)

The information requested during the application process, whether it is online via our website, telephone, email or third party (lead providers). Is required to complete the sale of the product/service on offer and forms part of your contract with us.  Unless otherwise stated, the information you provide will never be used for any other purpose without your permission. If any data is missing from the application or is incorrect, we may not be able to process your requirements.

Using and Sharing Information provided by Third Parties

We sometimes use data from third parties such as lead providers and energy customers who introduce us to their customers so we can promote the products and services we offer. Lead providers will provide us with your personal details and the product that you are looking for, where you have already given permission for us to use by means of contact, to promote our services.

We do not give your data to any third party for marketing purposes. However, on occasion and in addition to the above, we may pass your information to a number of third parties for the following reasons:

  1. To deliver services that you have asked for, which might include giving information to members of your family, household, or other people who have an interest in the property for instance landlords/ letting agency or solicitors.
  2. For legal or regulatory purposes including fraud prevention.
  3. If we buy or sell any business or company assets
  4. To register building regulation or such warranties.

How we Store your Personal Data

All data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA).  It may also be processed by staff operating outside of the EEA who work for us or for one of our suppliers.  Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.  We will take all steps reasonably necessary to ensure that your data is securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers and CRM (Customer Relationships Management) system.  Any payment transactions will be encrypted.

How Long we will Keep your Information

We do not keep your information for longer than we need to, which is usually up to six years.  However, unless we are required to keep it for longer (for example if we are still providing you with a service plan, any other service to you, or investigation by law enforcement agencies or regulators).

Your rights

  • You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
  • You have the right to access information we hold about you – £10 admin fee will be charged for requests that are unfounded or excessive.  However, before we disclose this information, we may require proof of your identity. Once we have received this, we will send you a copy of this personal information we hold within 30 days.
  • The right to correct and update the information we hold about you.
  • The right to have your information erased – In some circumstances where you have had an installation, service plan or other services provided by ourselves we may advise you of the data that will be lost (for example: Installation dates, copies of a warranty, service data, building regulations, pictures of boiler and property criteria).
  • The right to complain – If you wish to complain about this privacy notice or any procedures set out in it, please contact our office on 02920 099898.  You also have the right to raise concerns with the commissioner’s office on 03031231113 or at https://ico.org.uk/concerns

You can exercise your right by emailing us privacy@boilerhut.co.uk, ticking certain boxes on our website and writing to us at Boilerhut Ltd, UK Head Office, Above Willis Systems, Lamby Industrial Park, Wentloog Avenue, Cardiff, CF3 2EX.

Marketing

Unless you have told us not to, from time to time we may send you marketing emails relating to products or services that we feel may be beneficial to you. Please contact us via email sales@boilerhut.co.uk  if you have any queries or would like to no longer receive these emails.

Changes to our Privacy Policy

We may update this privacy policy from time to time. If we make any changes we will let you know via email or posted on our website, but please regularly check this policy to ensure you are aware of the most up to date version.

Contact Us

General Enquiries/Data Controller

Boilerhut Limited, UK Head Office, Above Willis Systems

Lamby Industrial Park, Wentloog Avenue

Cardiff, CF3 2EX

Tel: 02920 099 898

Email: sales@boilerhut.co.uk

Email: privacy@boilerhut.co.uk

ISO Registration Number ZA133867